支持中心 / Support

宽心是不是心理咨询？

不是。宽心提供日常的鼓励、情绪安抚和心灵慰藉，是生活方式类 App，不替代专业心理咨询、医疗诊断或治疗。如果你正在经历强烈的痛苦，请联系身边可信任的人，或拨打当地心理危机援助热线。

Is HeartEase a mental-health service?

No. HeartEase is a lifestyle / emotional-comfort utility. It provides everyday encouragement and gentle support; it does not replace professional psychological counseling, diagnosis, or treatment. If you are in serious distress, please reach out to someone you trust or call a local mental-health crisis line.

怎么把宽心放到桌面小组件？

长按 iOS 桌面空白处 → 点左上角「+」→ 搜索「宽心」或「HeartEase」→ 选择「今日宽心」（小号 / 中号）或「宽宽陪伴」（小号）→ 添加。组件会每天午夜自动更新；你在 App 内切换分类或刷新时，组件也会同步刷新。

How do I add the Home Screen widget?

Long-press an empty spot on your Home Screen → tap "+" in the top-left → search "宽心" or "HeartEase" → pick the "Today's Quote" (small / medium) or "Companion" (small) widget → Add. The widget refreshes at midnight, and also refreshes whenever you switch categories or pull a new line in the app.

每日提醒为什么没有响？

请先确认：①「设置 → 每日提醒」已打开；② 系统「设置 → 通知 → 宽心」处于允许状态；③ 设备没有静音 / 勿扰。如果时间刚好处于勿扰模式，提醒会延后送达。

My daily reminder didn't fire.

Please check: (1) Daily Reminder is ON in HeartEase Settings; (2) iOS Settings → Notifications → HeartEase is set to Allow; (3) your device is not in Silent / Do Not Disturb mode. Reminders scheduled during Focus or DND modes are delayed by the system.

切换分类后，组件还是旧文案？

iOS 会限制小组件的刷新频率。一般在几分钟内会刷新；你也可以从桌面长按小组件 → 编辑小组件，或拖出再拖回，强制刷新一次。

The widget still shows the old line after I switched moods.

iOS rate-limits widget refreshes. The widget usually catches up within a few minutes. You can also long-press the widget → Edit Widget, or remove and re-add it, to force an immediate refresh.

能不能加更多文案 / 主题 / 角色？

会的，V1.1 计划项里就有「更多分享海报模板」「节日 / 特殊日期鼓励语」「更多角色动作」等。你也可以通过 反馈页 告诉我们你最希望加的方向。

Will you add more lines / themes / characters?

Yes — the V1.1 backlog already includes more poster templates, holiday-themed lines, and more companion poses. Let us know what you want most via the feedback page.

联系我们 / Contact

邮件 / Email: [email protected]

我们会尽量在 3 个工作日内回复。慢慢来，没关系。
We aim to reply within 3 business days. Take your time, it's okay.

v1.0.0